Support Policies | Unmanaged VPS | Unmanaged Dedicated Servers | Europe based Support powered by ecovps.com
Are you a pro?
Part of EuroVPS group
Are you Pro? Then why pay for support
ECOVPS CALLING ALL PROS!
On an economy sized budget? Looking for a provider packing some serious bang for the buck? Then look no further. EcoVPS provides affordable, powerful, and reliable Unmanaged Virtual Private Servers (VPS) and Dedicated Servers for Pros around the world. And you can feel save knowing that you ’re data is stored on Dell Enterprise grade servers powered by the EuroVPS team.
Support Policies
Our support engineers are the best in the industry and get payed accordingly. But with servers Full of pros they can take a breather. And that saves us money. Savings that we then pass off to you.
We always suport
- Root password resets
- Network malfunctions
- Physical Hardware Malfunctions
- Hostname and resolver configurations
- cPanel or Plesk installations
- Initial OS Installation
- Reverse DNS configuration
- Parallels Virtuozzo issues
We always suport
- Individual VPS performance issues
- cPanel or Plesk troubleshooting
- Server Migrations
- Any 3rd party application
- Proactive Server Monitoring
- Securing and Hardening of system
EcoVPS provides an unmanaged VPS service. Nonetheless, we reasonable and know that we are all human and mistakes are sometimes made, lessons are forgotten, and somebody usually has to clean up the mess. If you do need our support we wont leave you hanging. We provide, on demand, fast and professional support on a pay as you need it basis.
Basic Support Pack
Our basic support pack is perfect for low-medium urgency support issues. Support is billable in 30 minute blocks.
- Up to Level II Support
- Guaranteed Initial Contact: 12 hours
- Status Update: 2 hours
- Best effort resolution time
- Support Avenue: Ticket System
€ 19.95 /hr
Billable in 30 minute intervals
Our Advanced Support pack guarantees an instant high urgent status. Perfect for mission critical support. Billable in 30 minute blocks
- Up to Level III Support
- Guaranteed Initial Contact: 10 minutes
- Status Update: Every 30 minutes
- Guaranteed 2 hour problem resolution
- Support Avenue: Ticket System / Chat